{"id":375,"date":"2026-04-06T21:53:44","date_gmt":"2026-04-06T18:53:44","guid":{"rendered":"https:\/\/www.w5.ro\/shop\/?page_id=375"},"modified":"2026-04-06T22:07:27","modified_gmt":"2026-04-06T19:07:27","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/www.w5.ro\/shop\/en\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Politica de retur \u2013 Crosetiq<\/strong><\/p>\n\n\n\n<p>La Crosetiq ne dorim s\u0103 fii mul\u021bumit(\u0103) de produsele comandate. Dac\u0103 produsul nu este pe placul t\u0103u, \u00eel po\u021bi returna conform legisla\u021biei \u00een vigoare.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd01 Dreptul de retur<\/h3>\n\n\n\n<p>Ai dreptul de a returna produsele \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea acestora, f\u0103r\u0103 a fi necesar s\u0103 oferi un motiv.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u2757 Excep\u021bii de la retur<\/h3>\n\n\n\n<p>Conform legisla\u021biei \u00een vigoare, <strong>nu se accept\u0103 returul pentru produsele realizate la comand\u0103 sau personalizate dup\u0103 specifica\u021biile clientului<\/strong>.<\/p>\n\n\n\n<p>Acestea includ, f\u0103r\u0103 a se limita la:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produse realizate \u00een culori alese de client<\/li>\n\n\n\n<li>produse modificate sau create special la cerere<\/li>\n\n\n\n<li>produse personalizate (ex: nume, dimensiuni speciale, combina\u021bii specifice)<\/li>\n<\/ul>\n\n\n\n<p>Prin plasarea unei comenzi pentru un produs personalizat, clientul \u00ee\u0219i exprim\u0103 acordul c\u0103 acesta nu poate fi returnat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce6 Condi\u021bii de retur<\/h3>\n\n\n\n<p>Pentru a putea fi acceptat, produsul trebuie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat<\/li>\n\n\n\n<li>s\u0103 nu prezinte urme de utilizare, deteriorare sau uzur\u0103<\/li>\n\n\n\n<li>s\u0103 fie ambalat corespunz\u0103tor pentru transport<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude9a Costuri de retur<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Costul transportului pentru returnarea produsului este suportat de c\u0103tre client.<\/li>\n\n\n\n<li>Costul ini\u021bial de livrare (pl\u0103tit la plasarea comenzii) va fi rambursat, conform legisla\u021biei.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb8 Rambursare<\/h3>\n\n\n\n<p>Dup\u0103 recep\u021bionarea \u0219i verificarea produsului returnat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>contravaloarea produsului, precum \u0219i costul ini\u021bial al livr\u0103rii, vor fi returnate \u00een termen de <strong>maximum 14 zile calendaristice<\/strong><\/li>\n\n\n\n<li>rambursarea se va face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la plasarea comenzii, dac\u0103 nu se agreeaz\u0103 altfel<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce9 Cum ini\u021biezi un retur<\/h3>\n\n\n\n<p>Pentru a ini\u021bia returul, te rug\u0103m s\u0103 ne contactezi prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udc49 formularul de contact <a href=\"https:\/\/www.w5.ro\/shop\/ro\/contact\/\" type=\"link\" id=\"https:\/\/www.w5.ro\/shop\/ro\/contact\/\">disponibil pe site<\/a><\/li>\n<\/ul>\n\n\n\n<p>Te vom ghida \u00een procesul de returnare.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\ud83d\udc9b Produsele Crosetiq sunt realizate manual, cu grij\u0103 \u0219i aten\u021bie la detalii. Dac\u0103 ai \u00eentreb\u0103ri, suntem aici s\u0103 te ajut\u0103m!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de retur \u2013 Crosetiq La Crosetiq ne dorim s\u0103 fii mul\u021bumit(\u0103) de produsele comandate. Dac\u0103 produsul nu este pe placul t\u0103u, \u00eel po\u021bi returna conform legisla\u021biei \u00een vigoare. \ud83d\udd01 Dreptul de retur Ai dreptul de a returna produsele \u00een termen de 14 zile calendaristice de la primirea acestora, f\u0103r\u0103 a fi necesar s\u0103 oferi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-375","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de retur - Shop W5<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.w5.ro\/shop\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de retur - Shop W5\" \/>\n<meta property=\"og:description\" content=\"Politica de retur \u2013 Crosetiq La Crosetiq ne dorim s\u0103 fii mul\u021bumit(\u0103) de produsele comandate. Dac\u0103 produsul nu este pe placul t\u0103u, \u00eel po\u021bi returna conform legisla\u021biei \u00een vigoare. \ud83d\udd01 Dreptul de retur Ai dreptul de a returna produsele \u00een termen de 14 zile calendaristice de la primirea acestora, f\u0103r\u0103 a fi necesar s\u0103 oferi [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.w5.ro\/shop\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Shop W5\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61575106282959\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-06T19:07:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/politica-de-retur\\\/\",\"url\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/politica-de-retur\\\/\",\"name\":\"Politica de retur - Shop W5\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#website\"},\"datePublished\":\"2026-04-06T18:53:44+00:00\",\"dateModified\":\"2026-04-06T19:07:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/politica-de-retur\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.w5.ro\\\/shop\\\/politica-de-retur\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/politica-de-retur\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de retur\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#website\",\"url\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/\",\"name\":\"Shop W5\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#organization\",\"name\":\"Shop W5\",\"url\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo1_transparent-onlineshop.png\",\"contentUrl\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo1_transparent-onlineshop.png\",\"width\":1024,\"height\":1024,\"caption\":\"Shop W5\"},\"image\":{\"@id\":\"https:\\\/\\\/www.w5.ro\\\/shop\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=61575106282959\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica de retur - Shop W5","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.w5.ro\/shop\/en\/politica-de-retur\/","og_locale":"en_US","og_type":"article","og_title":"Politica de retur - Shop W5","og_description":"Politica de retur \u2013 Crosetiq La Crosetiq ne dorim s\u0103 fii mul\u021bumit(\u0103) de produsele comandate. Dac\u0103 produsul nu este pe placul t\u0103u, \u00eel po\u021bi returna conform legisla\u021biei \u00een vigoare. \ud83d\udd01 Dreptul de retur Ai dreptul de a returna produsele \u00een termen de 14 zile calendaristice de la primirea acestora, f\u0103r\u0103 a fi necesar s\u0103 oferi [&hellip;]","og_url":"https:\/\/www.w5.ro\/shop\/en\/politica-de-retur\/","og_site_name":"Shop W5","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61575106282959","article_modified_time":"2026-04-06T19:07:27+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.w5.ro\/shop\/politica-de-retur\/","url":"https:\/\/www.w5.ro\/shop\/politica-de-retur\/","name":"Politica de retur - Shop W5","isPartOf":{"@id":"https:\/\/www.w5.ro\/shop\/#website"},"datePublished":"2026-04-06T18:53:44+00:00","dateModified":"2026-04-06T19:07:27+00:00","breadcrumb":{"@id":"https:\/\/www.w5.ro\/shop\/politica-de-retur\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.w5.ro\/shop\/politica-de-retur\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.w5.ro\/shop\/politica-de-retur\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.w5.ro\/shop\/"},{"@type":"ListItem","position":2,"name":"Politica de retur"}]},{"@type":"WebSite","@id":"https:\/\/www.w5.ro\/shop\/#website","url":"https:\/\/www.w5.ro\/shop\/","name":"Shop W5","description":"","publisher":{"@id":"https:\/\/www.w5.ro\/shop\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.w5.ro\/shop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.w5.ro\/shop\/#organization","name":"Shop W5","url":"https:\/\/www.w5.ro\/shop\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.w5.ro\/shop\/#\/schema\/logo\/image\/","url":"https:\/\/www.w5.ro\/shop\/wp-content\/uploads\/2026\/03\/logo1_transparent-onlineshop.png","contentUrl":"https:\/\/www.w5.ro\/shop\/wp-content\/uploads\/2026\/03\/logo1_transparent-onlineshop.png","width":1024,"height":1024,"caption":"Shop W5"},"image":{"@id":"https:\/\/www.w5.ro\/shop\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61575106282959"]}]}},"_links":{"self":[{"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/pages\/375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/comments?post=375"}],"version-history":[{"count":2,"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/pages\/375\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/pages\/375\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/www.w5.ro\/shop\/en\/wp-json\/wp\/v2\/media?parent=375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}